Support
Peace of mind for your home technology.
Add Konnect Me Now’s Konnected Support Plan to your Home Automation project to ensure
your tech is working smoothly. We’ll proactively monitor your system and can typically fix
disruptions remotely 24/7, minimizing downtime.
Should any issues arise that we can’t fix remotely, our service team will be
dispatched for on-site support.
System Reliability
Remote 24/7 Support
Certified Techs
With Konnect Me Now support plan, we’ve got you covered day or night.
Proactive Monitoring
We’ll proactively monitor your technology system and troubleshoot potential issuesbefore they arise.
Remote Repair
Support tickets are monitored 24/7 and we can access your system remotely to repair most disruptions, without the need for a service call.
On-Site Scheduling
In the unlikely event that onsite repair must be scheduled, our Enhanced members will receive a preferred member rate for service. On-site scheduling is triaged with priority service.
Annual Update
We will make sure your technology software is up to date with remote management
App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology
systems experience.
Monthly Plans
Find a plan that works for you
MOST POPULAR
Not ready for a support plan? Pay as you go.
Perfect for clients who only need occasional assistance.
Monday-Friday,
9am-5pm support
Service billed at
$196/hour. Minimum 3 hours.
On-site visits
billed separately
No monthly
commitment
What Can We Monitor?
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Whether your network-connected devices are up and running.
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The health of many connected AV devices and lighting (availability may vary depending on the manufacturer).
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Internet state and average upload/download speeds.
What Can't We Monitor?
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Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
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Different apps or services within connected network devices (i.e. Netflix not working or Foxtel Go app producing an error message within a functioning Apple TV or Sonos player).
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Toasters, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
