Support

Peace of mind for your home technology.

Add Konnect Me Now’s Konnected Support Plan to your Home Automation project to ensure
your tech is working smoothly. We’ll proactively monitor your system and can typically fix
disruptions remotely 24/7, minimizing downtime.

Should any issues arise that we can’t fix remotely, our service team will be
dispatched for on-site support.

System Reliability

Remote 24/7 Support

Certified Techs

With Konnect Me Now support plan, we’ve got you covered day or night.

Proactive Monitoring

We’ll proactively monitor your technology system and troubleshoot potential issuesbefore they arise.

Remote Repair

Support tickets are monitored 24/7 and we can access your system remotely to repair most disruptions, without the need for a service call.

On-Site Scheduling

In the unlikely event that onsite repair must be scheduled, our Enhanced members will receive a preferred member rate for service. On-site scheduling is triaged with priority service.

Annual Update

We will make sure your technology software is up to date with remote management

App Control

You’ll get a mobile app enabling you to fix many of the common issues that technology
systems experience.

Monthly Plans

Find a plan that works for you

KONNECTED ESSENTIAL

$79

Every Month

Reactive Repairs

Subscribe

24/7 Remote Repairs
Email, text, chat support
Dedicated App for support
Annual System Updates Included

KONNECTED ENHANCED

$99

Every Month

Proactive Support

Subscribe

Proactive Monitoring
24/7 Phone Support
24/7 Remote Repairs
Email, text, chat support
Dedicated App for support
Annual System Updates Included

Best Value

What Can We Monitor?

Whether your network-connected devices are up and running.
The health of many connected AV devices and lighting (availability may vary depending on the manufacturer).
Internet state and average upload/download speeds.

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What Can't We Monitor?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Foxtel Go app producing an error message within a functioning Apple TV or Sonos player).
Toasters, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.